Refunds and cancellation

Before dispatch: cancel any time

Changed your mind? Email [email protected] with your order reference any time before we dispatch your stick, and we’ll refund you in full.

If we miss the dispatch date

Pre-orders are expected to dispatch in early January 2027 and no later than 31 January 2027. If we can’t meet that date, we’ll tell you and you can cancel for a full refund. You can also choose to keep waiting.

After delivery: your 14-day right to cancel

You can cancel within 14 days of the day you receive your stick, for any reason. Tell us by email, then post the stick back to us within 14 days of telling us. We’ll refund the full price within 14 days of getting the stick back (or proof you posted it). You pay the return postage unless the stick is faulty or we sent you the wrong thing.

Faulty or damaged sticks

If your stick doesn’t work or arrives damaged, tell us and we’ll replace it or refund you, including any return postage.

How refunds are paid

Refunds go back to the card you paid with. Your bank may take a few days to show it.