Privacy notice

Last updated 13 November 2026.

Who is responsible for your data

[Trader name and UK postal address to be added before launch] is the controller of the personal data described here. Payments are processed by Matrix Health (shown on your card statement as MATRIX HEALTH). Contact: [email protected].

What we collect and why

• Order details: your name, email address, delivery address, the quantity ordered, the amount paid and the order status. We use these to take payment, dispatch your stick, handle cancellations and refunds, and keep the accounting records the law requires. The legal basis is performing our contract with you, and our legal obligations.
• Issue numbers: the unique number of the stick we send you is recorded against your order, to protect the content from unlawful copying. The legal basis is our legitimate interest in protecting our work.
• Card details: you enter these on Stripe’s secure page. We never see or store your card number.
• Server logs: our web server keeps short-lived technical logs (such as IP address and pages requested) to keep the site secure and working.

Cookies and tracking

This site uses no analytics, no advertising and no tracking cookies. Stripe’s checkout page sets its own cookies needed for secure payment and fraud prevention.

Who we share it with

Stripe, which processes payments (it acts as an independent controller for some payment and fraud data); our web hosting provider; and the delivery service that carries your stick. We never sell your data.

How long we keep it

Order records are kept for six years after the end of the tax year of your order, as UK tax law requires, then deleted.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email us to do any of these. You can also complain to the Information Commissioner’s Office (ICO).